Important Performance & Usage Information

This freestanding bioethanol fireplace is designed primarily for decorative and supplementary heating purposes.

Flame height, intensity, and burn duration may vary depending on the amount and quality of bioethanol used, airflow, room conditions, and method of operation. No fixed, minimum, or guaranteed burn time or flame height is provided or implied.

Variations in flame performance within these parameters are a normal characteristic of bioethanol fireplaces and do not constitute a manufacturing defect or product fault.

Product Condition & Safety

When used in accordance with the provided instructions, the burner is sealed, structurally intact, and designed not to leak fuel. Proper ignition and combustion indicate correct operation of the product.

What Is Not Considered a Fault

 A product is not considered faulty if it operates as described but does not meet personal expectations regarding flame size, heat output, or burn duration.

Inspection and Returns

Customers may inspect the product to assess suitability. However, use beyond basic inspection may result in a deduction for diminished value in the event of a return, in accordance with the Consumer Rights Act 

A full refund is available only where a product is confirmed to be faulty, not as described, or not fit for purpose, in accordance with the Consumer Rights Act 2015.

A product is not considered faulty due to normal variations in performance, including but not limited to flame height, flame intensity, burn duration, or heat output, where such variations are stated in the product description or instructions.

Where a product has been used beyond what is necessary to establish its nature, characteristics, and functioning, we reserve the right to apply a deduction for diminished value in any refund, as permitted under Section 34 and Section 35 of the Consumer Rights Act 2015.

Where a return is not due to a confirmed manufacturing fault, the customer is responsible for return shipping costs.